Refund Policy

Effective date: 2026-03-31

1. Credits are digital goods

RunwayMotion sells credits that can be used to generate AI videos on the platform. Credits are digital goods and are applied to your account after successful purchase.

2. Current credit usage

• Every user receives 1 free preview per day
• Unused free previews do not roll over
• Additional preview generation: 3 credits per job
• Extend to full video generation: 10 credits per job
• New registered users receive a one-time 15 credit sign-up bonus

3. Failed generations

If a generation fails due to a platform error, credits consumed for that failed job may be automatically refunded back to your balance.

If a failed preview used your daily free preview entitlement instead of paid credits, that daily free preview may be automatically restored.

4. Completed jobs

Completed jobs are not refundable by default. Refunds for successfully completed outputs are generally not provided unless required by law or approved at our discretion for an exceptional support case.

5. Chargebacks and disputes

If you have a billing issue, please contact support first so we can investigate and resolve it. Initiating a chargeback may result in account restrictions while the dispute is reviewed.

6. Credit validity

Credits are currently valid for 365 days from purchase unless otherwise stated at checkout.

7. How to request a refund

To request a refund, email [email protected] with:

• Your account email address
• The transaction or job ID you are inquiring about
• A brief description of the issue

We review refund requests within 2 business days and will notify you of the outcome by email.

8. One-time purchases (no auto-renewal)

All credit packages on RunwayMotion are one-time purchases. They do not auto-renew and are not subscriptions. Credits are applied to your account immediately after purchase and are valid for 365 days.

9. Support

For general billing or refund questions, contact [email protected].